Shipping Policy

Last updated: September 25, 2025

Local Pickup

Backroads Resale LLC offers local pickup for all products at our location in Carrollton, Kentucky. Local pickup is free and available during normal business hours by appointment only. Please contact us at tommyatcmshf@gmail.com to schedule your pickup and receive details on location and timing.

Shipping and Freight

For customers who require their orders to be shipped, we offer various shipping and freight options. We work with reliable carriers to ensure your order arrives safely and on time.

Shipping Methods: We offer standard shipping via trusted carriers and freight shipping for large or heavy items.
Shipping Costs: Shipping and freight charges are calculated based on package size, weight, and destination at checkout or provided when quoting freight.
Delivery Timeframes:
- Standard shipping typically takes 3-7 business days within the continental United States.
- Freight deliveries may take 7 to 14 business days, depending on distance and carrier schedules.

Please note that delivery times may vary due to carrier delays, weather, or other unforeseen circumstances. We will provide tracking information once your order ships, allowing you to monitor its progress.

Order Processing

Orders are usually processed and shipped within 1 to 3 business days of payment confirmation. During peak seasons or promotional periods, processing times may take longer, and customers will be notified accordingly.

Shipping Restrictions

We currently ship within the continental United States only. For international or special shipping requests, please contact us directly to discuss options.

Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please contact us immediately at tommyatcmshf@gmail.com so we can assist and coordinate resolution with the carrier.

Contact Us

For any questions about shipping or pickup, please email tommyatcmshf@gmail.com. We are committed to ensuring your delivery experience is smooth and satisfactory.